Refund policy

At Extra, we pour time, care, and craft into every item that leaves our studio. Each piece is thoroughly inspected before dispatch to ensure the highest standards — because we believe you deserve nothing less.

For this reason, we do not accept returns, refunds, or exchanges unless your product arrives damaged, defective, or incorrect.

We understand this may be different from what you’re used to, but we’re a small-batch operation with limited inventory, and our policies are designed to ensure fairness and quality for all our customers.

We Accept Refunds or Exchanges ONLY in case of:

  • Physically damaged products on arrival
  • Manufacturing defects
  • Incorrect items received (wrong product, size, or variant)

To be eligible for a claim, the following conditions must be met:

  • You must notify us within 48 hours of delivery
  • You must share a clear and uninterrupted unboxing video, starting from the moment the parcel is being opened
    (This is a strict requirement — claims without an unboxing video cannot be processed)
  • You must provide clear photographs of the issue along with your order ID
  • The product must be unused, with all original packaging, cards, tags, and freebies intact

Once we verify the claim, we’ll offer either:

  • A replacement of the same product (subject to availability), or
  • A refund to your original payment method

What We DO NOT Offer?

To maintain fairness and quality control, we do not accept:

Returns or refunds for reasons like change of mind, dislike, or incorrect ordering

Claims submitted after 48 hours of delivery

Items that have been used, damaged after delivery, or returned without original packaging

Items missing accessories, cards, tags, or freebies

Claims without an unboxing video

Exchanges for different sizes, colors, or products unless the wrong item was sent

Refund TIMELINES [FOR VERIFIED CLAIMS ONLY]

If your refund is approved after review:

  • It will be processed within 7–10 business days to your original payment method
  • Depending on your bank or card provider, the amount may take additional time to reflect
  • If 15 business days have passed and you haven’t received your refund, please write to extraframesindia@gmail.com with your order details and claim reference

Why we require an UNBOXING video?

This helps us distinguish between genuine damage during shipping or manufacturing, and any issues that may occur after delivery. The video ensures transparency and protects both you and our team from false or incomplete claims.

FINAL SALE

All products sold through extraframes.in are considered final sale, unless proven defective or incorrect upon arrival.

We know this policy is stricter than typical e-commerce norms, but it allows us to uphold high quality standards, keep prices fair, and continue crafting limited-run pieces without waste.

We’re always here to help — if you have any concerns about a product, email us at extraframesindia@gmail.com, and we’ll do our best to make it right

Get in Touch

Phone: +91-9929259159
WhatsApp: +91-9929259159
Email: extraframesindia@gmail.com

Thank you for choosing Extra. We design carefully and resolve quickly.